ebuyer sucks
Jan. 29th, 2008 03:14 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
cdaveGood buying experience at Battery Force.
Asks for payment and delivery details, and at the end offers the chance to create an account for order tracking, just by adding a password.
Has a simple, thorough, privacy policy. Including a no spam policy.
Bad buying experience at ebuyer.
When trying to pay by Switch it tried to load a Mastercard verification site, secure site, which looks like a phishing scam, and didn't load anyway.
It auto populates your address, using your postcode and house number, in a way that is not valid on the form (it leaves off the mandatory county) so you have to go back and re-populate it anyway.
I don't have a landline, therefore I cannot update my email address. Really. It let me register with a mobile, and used that to populate the main phone number, however you have to use a valid UK landline in order to update your address.
When I asked them to delete my account ("No, not deactivate, delete") they changed my email address to NULL and left the account open.
Turns text links black (with no underline) after you click on them, so you cannot see the same help topic easily.
Wishy washy privacy policy. Stored under "First Time Visitors" section of help desk (Do existing users not have any privacy rights?).
Hahaha! Best bit. There's a link on their "about us" page to "Find out why our customers love us so much..."
edit: Ah they've now deleted the actual account. It just took them a couple of hours.
Asks for payment and delivery details, and at the end offers the chance to create an account for order tracking, just by adding a password.
Has a simple, thorough, privacy policy. Including a no spam policy.
Bad buying experience at ebuyer.
When trying to pay by Switch it tried to load a Mastercard verification site, secure site, which looks like a phishing scam, and didn't load anyway.
It auto populates your address, using your postcode and house number, in a way that is not valid on the form (it leaves off the mandatory county) so you have to go back and re-populate it anyway.
I don't have a landline, therefore I cannot update my email address. Really. It let me register with a mobile, and used that to populate the main phone number, however you have to use a valid UK landline in order to update your address.
When I asked them to delete my account ("No, not deactivate, delete") they changed my email address to NULL and left the account open.
Turns text links black (with no underline) after you click on them, so you cannot see the same help topic easily.
Wishy washy privacy policy. Stored under "First Time Visitors" section of help desk (Do existing users not have any privacy rights?).
"Very occasionally, we may share your details with carefully selected third parties. However, if your communication preferences show that you have chosen NOT to receive information from third parties, then of course your details will not be shared.
...
We do our best to maintain the accuracy of any personal information you do supply to us. "
Hahaha! Best bit. There's a link on their "about us" page to "Find out why our customers love us so much..."
"We are sorry but the page you requested is not available."
edit: Ah they've now deleted the actual account. It just took them a couple of hours.
